As a supervisor, you’re expected to get the job done through others. Your success depends on your skills as a coach, team builder, delegator, time and project manager, employee motivator and problem solver. In other words, managing people requires that you lead!

 

Whether you are new to your role or looking to build your skills, LeadingAge Maine & New Hampshire’s new Frontline Supervisor Certificate Program, Leading With Confidence, will help improve your effectiveness. This professionally facilitated program, presented in four sessions, focuses on essential skills for managerial success. It combines lecture, discussion, experiential learning, self-assessment, and reflection.

 

Supervisors from all disciplines within the field of aging services are encouraged to register!

Each session will run 9:00am– 4:00pm, including lunch and breaks. You must attend all four sessions to receive your certificate.

FALL

 

Session 1: September 12 – Havenwood-Heritage Heights – Concord, NH

Session 2: October 10 – The Huntington at Nashua – Nashua, NH

Session 3: November 14 – Hillside Village at Keene – Keene, NH

Session 4: December 12 – Birch Hill – Manchester, NH

REGISTER!  https://leadingwithconfidencefall2019.eventbrite.com

Click here for Program brochure

Note: Each program is limited to 25 participants. Working in small groups supports a deeper level of networking, problem solving and confidence by applying lessons learned in real-life scenarios.

 

Pricing: $425 per person for all 4 sessions, including materials, lunch and a tour of each host community.

PROGRAM OUTLINE

 

SESSION 1: PROVIDING THE RIGHT LEADERSHIP

  • Leading by Influence

  • Relational Skills

  • Communication Skills

  • Delivering Positive Feedback

  • Delivering Corrective Feedback

  • How to be Clear, Concise and Compelling

 

SESSION 2: FOSTERING THE RIGHT CULTURE

  • Creating a Sense of Purpose

  • Setting Expectations - Creating a Supportive, Collaborative Environment

  • Employee Empowerment

  • Putting People in Position to Play to Their Strengths

  • Conflict Mediation

 

SESSION 3: BRINGING IN THE RIGHT PEOPLE

  • Behavioral Interviewing

  • Hire for Attitude, Train for Skills - Competency, Character and Chemistry

  • Developing Behavioral and Situational Questions

  • Looking for Red Flags

  • Deciding on the Right Candidate

  • Employee Orientation and On-Boarding

 

SESSION 4: SETTING THE RIGHT PRIORITIES

  • Personal Productivity

  • Focusing on the Important

  • Delegation Skills

  • Personal Replenishment

  • Building Your Personal Brand

Presenter & Facilitator, Del Gilbert: Del Gilbert is the founder of Accelerating Excellence. He speaks, trains and consults on building high-performance in people and organizations, delivering nearly 100 workshops and presentations annually. His communication style is clear, practical and inspirational. Del has held leadership positions in the healthcare field for 35 years. He served as Chief Learning Officer and Director of Organizational and Service Excellence at St. Joseph Healthcare for 15 years. Del holds a Bachelor of Arts in Psychology and a Masters of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer. www.accelerating-excellence.net

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55 Main Street, Ste. 316

PO Box 154
Newmarket, NH 03857

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